Blockbuster ​exhibition, backbreaking label placement. Kinky design staff?

Although the space for this otherwise stellar exhibition was an amusing sea of bums whenever you looked up, it felt as though the standard label height caused two issues. Firstly, almost all visitors felt it necessary to bow, crouch, or somehow adjust their posture to read the labels, which over any length of time causes aches and pains (visible through a lot of people bracing, stretching out, etc). Secondly, the label height didn't easily allow for visitors to peer over/between the shoulders of anyone in front without looming or bending over them. The general public, naturally, don't think "I'll wait a mo" so it made for a very, close, experience, of unwanted contact, apology, near headbutts and oblivious unpleasant spatial intrusion. 

I can see the logic, I can understand searching for a medium ground for accessibility, also perhaps the desire to give the objects more space, I just wish it had gone though some more testing prior to use.

If a historic or heritage venue, heck, any venue, says they have smoking policies, please do obey them. Odds are it isn't purely draconian, but is, for example, to protect vulnerable items, or prevent sensitive alarm equipment going off and you all having to go and stand outside while the food goes cold and the fizzy goes flat. Also, it doesn't matter who you are, what you paid for, or who you know, if you've been told, you’ve been told. Security don't muck about.

• Since the end of January ish we prominently listed our Easter opening hours on our website, and mentioned this on social media.
• In the building we has posters with the Easter opening hours.
• In website blogs and updates we occasionally called back to the Easter opening hours.
• In the run up to Easter we posted regular reminders, and links to the website Easter opening hours, on social media.
• In the week before Easter our email newsletter listed our Easter opening hours.

Someone has blamed us of “only announcing you were closed on social media when it was pretty much your opening time".

On the one hand, do you not check opening hours before driving for miles at Easter?
On the other, have we fallen down here?

Welcome to front of house work with mandatory uniform selected for you by people who don't have to wear it themselves. 
​
A seperate issue was when new shirts were introduced. 
White, sort of like school uniform, and obligating the female staff to almost always wear a jumper over, or vest under their shirt, or have their bra visible through the material.

This story sumbitted, and a bit hard to render as a cartoon due to conversational content. Thanks for sending it in Pete!

A phone call to the museum's polite reception desk, in December:

Customer: "Hi, we're planning our family holiday for July. Can you tell me what activities you'll have on what days? We want to book a week while the hotel is still cheap, and our son really enjoyed the event he came to in the summer."

Staff: "We have some things pencilled in for July, but they won't be announced until March, when we have all the details like performers and artists confirmed. We don't like to announce things until we know it's all booked in, or it can dissapoint people."

Customer: "If you can just tell me what's pencilled in, that'll be fine."

Staff: "I can, as long as you realise that these events may change. If you book your hotel now based on a certain date, an event probabaly will happen that day, but perhaps not the one I tell you now. Also, sometimes our smaller events sell out or book up within a day of being announced, so there's no guarantee of your son getting a ticket or place, unless you're fast!"

Customer: "So you can tell me a date, for an unknown event, for which my son may not get a ticket? What's the use of that?!"

Staff: "You are planning much further ahead than most of our visitors, so I can only be honest about the information I have available to me at the moment."

According to Pete "The customer we still unhappy, despite receptionist being willing to give details well in advance of public announcement, and [the customer] said that the more money they had to spend on booking a hotel later, the less they would spend at the musuem, and it would be her son and us that would suffer"

On the one hand, kudos to a customer planning ahead rather than the usual "What do you mean my child can't attend this sold out event tomorrow? I prromised them already!". On the other hand, one should probabaly not get angry with someone trying to help you, to the best of their ability, while ensuriung you are aware of potential issues with the information they are giving you.